PAIA and POPIA Manual

Prepared in terms of Section 51 of the Promotion of Access to Information Act, 2 of 2000.

1. Introduction and Purpose

This manual assists people in exercising their constitutional right to access information held by GoThrive. It also outlines how we process personal information in accordance with POPIA.

2. Company Contact Details (Section 51(1)(a))

• Full Legal Name: GoThriveCoach (Pty) Ltd, trading as GoThrive
• Registration Number: 2019/550480/07
• Physical Address: 334 Sadie Street, Lynnwood Park, 0081
• Postal Address: As above
• Telephone: +27.82.573.1880
• Website: https://gothrive.co.za

3. The Information Officer (Section 51(1)(b))

• Information Officer: Jéan Roux
• Email: gothrive@jcrx.co.za

4. Guide on How to Use PAIA

A guide on how to use PAIA is available in all official languages on the Information Regulator’s website: https://inforegulator.org.za/.

5. Records Held by GoThrive

We maintain records on the following subjects, which may be requested subject to refusal grounds:

• Corporate Records: Founding documents, tax records, and financial statements.
• Client Records: Service level agreements and usage data for the Pulse system.
• Personnel Records: Employment contracts and internal policies.

6. Processing of Personal Information (POPIA Requirement)

GoThrive processes data as follows:

• Purpose of Processing: Provide SaaS services via Pulse, manage accounts, and comply with legal obligations.
• Categories of Data Subjects: Clients, employees, and secondary data subjects (client employees processed via Pulse).
• Recipients of Data: Third-party hosting providers and relevant regulatory bodies when required.
• Security Measures: Encryption and access controls to ensure confidentiality and integrity.

7. How to Request Access

7.1 The Request Process

1. Complete Form 2: Request for Access to Record at https://inforegulator.org.za/wp-content/uploads/2020/07/InfoRegSA-PAIA-Form02-Reg7.pdf.
2. Provide sufficient detail to identify the record and requester.
3. Specify the right you are exercising or protecting and explain why the record is required.
4. Submit the completed form and proof of payment to gothrive@jcrx.co.za.

7.2 Fees

• Request Fee: Standard non-refundable fee (currently R140.00 for private bodies).
• Access Fee: Charged if the request is granted for the time required to search, prepare, or reproduce records.

7.3 Our Response

The Information Officer will respond within 30 days. This may be extended once for an additional 30 days if needed.