Objectives
To fit and maintain a journey that assures client business growth & outcomes.
Diagnose · 0.0
Pathfinding
Understand client needs and problems. Design client journey to fit their circumstances and budgets. Understand the complexity of the business, and the target operating model levers to pull.
Work products
- Understand needs & the business owners
- Understand the macro environment factors of the business & competitive landscape
- Understand the financial health and risks
- Understand the management team & organisational capabilities
- Determine the organisational readiness to change
- Shape Journey
- Scope 1st Steps
- Check & Maintain Journey
Key activities
0.1
Study Business Background & Change Readiness
Study the role of the owners, the macro environment impact on the business, competitive landscape, financial health and risks, the current management capabilities, the team's change readiness.
0.2
Map the Path & Agree with business owners
Achieving clarity, alignment, and momentum.
0.3
Launch Initiative with Owners & Leaders
Initiate the improvement journey with key stakeholders.
0.4
Check Improvement Progress & Adjust
Monitor and adapt the journey as needed.